Privacy policy

🔒 PRIVACY POLICY

Terramay | Farm to Home
Last updated: December 9, 2025

Farm to Home (“Terramay”, “we”, “us” or “our”) operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide customers with a curated food subscription experience.

Farm to Home is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, process, and disclose personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection and processing of personal data.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws, including Regulation (EU) 2016/679 (GDPR), Terramay | Farm to Home is the data controller of your personal information.

Contact:
📧 hello@terramay.com
📍 Rua do Século nº 30 A,
7250-203 Alandroal, Portugal

2. Personal Information We Collect

Depending on how you interact with the Services, we may collect and process the following categories of personal information:

  • Contact details: name, email address, phone number

  • Address information: billing and delivery addresses

  • Payment and transaction data: processed securely via Shopify and payment providers

  • Account information: username, preferences, subscription settings

  • Order and subscription history

  • Communications: messages exchanged with us (email, phone, WhatsApp)

  • Device & usage data: IP address, browser, interaction with the Services

Personal information does not include anonymized or de-identified data.

3. Sources of Personal Information

We collect personal information from:

  • You directly (account creation, orders, communications)

  • Automatically through the Services (cookies, device data)

  • Shopify and service providers acting on our behalf

  • Third-party partners where legally permitted

4. Legal Basis & Purposes of Processing

We process personal data based on:

  • Performance of a contract

  • Consent

  • Legal obligations

  • Legitimate interests

Purposes include:

  • Providing and managing the Services

  • Processing orders and subscriptions

  • Organising and executing deliveries

  • Customer support and communication

  • Improving the Services

  • Legal and regulatory compliance

5. Service-Related Communications (Email, Phone & WhatsApp)

By creating an account or placing an order, you expressly acknowledge and agree that Terramay may contact you via email, telephone, and WhatsApp where necessary to:

  • Confirm and manage deliveries

  • Communicate changes or operational issues

  • Provide customer support

  • Manage subscriptions and contractual obligations

These communications are considered an essential part of the service.

6. WhatsApp Communications – Menu & Subscription

By creating a user account, you provide explicit consent to receive WhatsApp communications related to:

  • The weekly menu

  • Subscription management (pauses, changes, confirmations, reminders)

You may withdraw your consent at any time.
Withdrawal does not affect communications strictly necessary for service performance.

7. Reusable Glass Jars (Service-Specific Information)

Farm to Home meals are delivered in reusable glass jars owned by Terramay, as part of a sustainability-focused reuse system.

Personal data may be processed for the purposes of:

  • Managing the exchange of jars at each delivery

  • Organising jar returns by post or in person

  • Managing the €5 per jar fee if jars are not returned following cancellation or prolonged pause

This processing is carried out on the basis of contract performance and legitimate interest, supporting the environmental model of the service.

8. Disclosure of Personal Information

We may share personal information with:

  • Shopify and service providers (payments, logistics, IT, analytics)

  • Legal authorities where required by law

  • Business partners where consent is given

  • Corporate restructuring or legal proceedings

We do not sell personal data.

9. International Transfers

Personal data may be transferred outside your country of residence.
Where transfers occur outside the EEA or UK, we rely on Standard Contractual Clauses or other approved safeguards.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Maintain accounts and subscriptions

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes or enforce agreements

11. Data Subject Rights

Under GDPR, you have the right to:

  • Access your data

  • Rectify inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent

  • Data portability

  • Lodge a complaint with a supervisory authority

Requests can be made by contacting us using the details above.

12. Children’s Data

The Services are not intended for children. We do not knowingly collect data from minors.

13. Security

We implement appropriate technical and organisational measures to protect personal data. However, no system can guarantee absolute security.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

15. Contact

For privacy-related questions or to exercise your rights, please contact:
📧 hello@terramay.com